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FAQ

FAQ about Internet Reservations, Guest Rooms and Payment.

Reservations

How far in advance can I make a reservation through the internet?

We accept reservations until the end of this year at this moment. If you wish to make a reservation for next year, please contact us by phone or by e-mail.

What if I want to change my reservation? What about cancellation?

Please click FIND RESERVATION and follow the instructions.

What if I have not received a confirmation from you?

We assume a PC problem or an incorrect e-mail address. If you have not received a confirmation within 2 days of making the reservation, please do not hesitate to contact us as soon as possible.

Policies

Is there a cancellation charge?

The hotel sets the preferential term for people who book with the hotel's web site, which is no cancellation charge if the hotel is notified of the cancellation by 16:00 (Japan local time) one day prior to the expected arrival, or one full day charge of the published rate will be charged to your credit card. (The general term is a two-day notice for no cancellation charge.)

If a child sleeps in the same bed with the parent, will the child stay for free?

If a child age 6 and under sleeps in the same bed with the parent or uses a crib, the child stays free. Cribs are available free of charge and must be requested in advance. In addition, we will provide diaper disposal units in each room. However, if a child requires a bed, they will be charged as an adult.

Guestrooms

Is it possible to make specific requests such as Non-Smoking, Double Bed, Adjoining, Upper or Lower Floor, or View upon reservation?

Certainly. We make every effort to meet all requests but cannot guarantee all requests can be met. If you want us to confirm your request/s in advance, please contact Reservations.

Is it possible for a family to stay in the inter-connected rooms?

Unfortunately no inter-connected room is available. We assign adjoining rooms subject to availability, or rooms close to each other.

Do your guestrooms have internet access?

Yes. You can access 100Mbps high-speed internet in every room. Each room has a LAN connection for your personal laptops. We do not have laptops or desktops for guest use.

What kind of amenities does the Hotel provide?

We provide a toothbrush, hairbrush, razor, comb, cotton swabs, hairband, shower cap, cotton balls, shampoo, conditioner, soap, body shampoo, slippers, yukata, bodywash towel, towels and hairdryer. For more details, please read Service & Amenity on Rooms page.

Others

Can I use the swimming pool and fitness center?

Guests can use the facilities one time for JPY1000 (excluding taxes).
- Equipment: heated swimming pool, fitness gym, jacuzzi, steam room
- Adult Use only
Business Hours: 07:00 to 21:00 (admittance until 20:00)

Can you keep my belongings before check-in or after check-out?

Yes, we can store your belongings in the cloakroom on the 2nd Floor.

Can I send my belongings to the Hotel in advance?

Yes, please send your luggage to the address below and ensure it is properly labeled with your name and date of arrival.
- Hotel Granvia Kyoto
- c/o Front Desk
- JR Kyoto Station Bldg., Shimogyo-ku, Kyoto 600-8216 Japan
- Tel: 81-(0)75-344-8888

Do you provide parking?

We do not have our own parking lot. Please use the Kyoto Station Parking Lot. The charge is JPY1,000 per night. Please take the parking ticket to the Front Desk to register the vehicle. We are sorry that you cannot reserve a parking space. For details, please see the parking lot map.

Do you take credit cards?

Yes, we accept Diners, Amex, JCB, Visa, UC, NICOS, DC, Master, China Union Pay.

Can I use the internet offer and other discount offers together?

No, you can not combine offers.

Can I exchange foreign currency at the hotel?

Yes, you can change following currency into Japanese Yen.
An automatic Currency-Exchange Machine is available at the Lobby 24 hours a day.

USD : United States dollar
EUR: Euro
GBP: British Pound
AUD: Australian dollar
KRW: Korea Won
CNY: China Yuan
HKD: Hong Kong dollar
TWD: Taiwan dollar

Please do not hesitate to ask us if you have any further questions.
E-mail : r-rsvtns@granvia-kyoto.co.jp